Return and Exchange Policy

We have a 30-day return and exchange policy. This means you have 30 days after receiving your item to request a return or exchange.

Return and Exchange Eligibility

To be eligible for a return or exchange, the item must be in the same condition that you received it: unworn, unused, unwashed, unaltered, with tags attached, and in its original packaging.

You will also need to provide the receipt or proof of purchase.

Items that have been worn, washed, altered, damaged, stained, scented, or are missing original tags or packaging are not eligible for return or exchange.

Return and Exchange Shipping Costs

We will cover reasonable return or replacement shipping costs only if the issue is caused by our error, such as sending the wrong item or sending a size different from the size stated in your order confirmation.

Please note that size exchanges due to fit preference, personal preference, body measurements, or ordering the wrong size are not considered our error.

How to Start a Return or Exchange

To start a return or exchange, please contact us at misstt@misstt.com before sending your package back.

Please include your order number, the item you wish to return or exchange, and the reason for your request.

Once your request is reviewed and approved, we will provide return instructions and the return address.

Items sent back to us without first requesting and receiving approval for a return or exchange will not be accepted.

Return Address

Please make sure the package is shipped with a valid tracking number and keep the shipping receipt until your refund or exchange has been completed.

Customers are responsible for the returned package until it is delivered to our return address. We are not responsible for returned packages that are lost, delayed, returned, refused, or delivered to the wrong address due to customer shipping arrangements.

Quality Issue Claims

Please inspect your order carefully upon delivery.

If you believe the item has a quality issue, please contact us at misstt@misstt.com within 7 days of delivery and provide clear supporting evidence, including photos or videos of the item, the product tags, the packaging, and the shipping label.

To help us verify the condition of the item upon arrival, we strongly recommend recording a clear, continuous unboxing video from the moment the sealed package is opened until the item is fully inspected.

Quality issue claims must be supported by sufficient evidence. If the evidence provided is incomplete, unclear, inconsistent, or does not show that the issue existed when the item was received, we may be unable to approve the claim as a quality issue.

Damage caused by misuse, improper handling, washing, alteration, wear, accidental damage, or intentional damage after delivery is not considered a quality issue.

If a quality issue is confirmed after our review, we will offer an appropriate solution, which may include a replacement, exchange, partial refund, or return approval, depending on the circumstances. Return shipping costs for quality issue claims will be handled according to the final review result and applicable law.

Wrong Items and Wrong Sizes

Please inspect your order immediately upon reception and contact us within 7 days of delivery if you received the wrong item or a size different from the size stated in your order confirmation.

For wrong-item or wrong-size claims, please provide clear photos or videos of the item received, the product tags, the packaging, and the shipping label.

If we confirm that we sent the wrong item or a size different from your order confirmation, we will cover reasonable return or replacement shipping costs.

Please note that an item not fitting as expected, or a customer selecting the wrong size, is not considered a wrong-size shipment.

Restocking Fee

A 5% restocking fee may apply to eligible returns, which will be deducted from your refund. This fee helps cover the cost of inspecting, repackaging, and restocking returned merchandise.

The restocking fee does not apply where prohibited by applicable law, or where the return is due to our confirmed error, such as sending the wrong item or a size different from the size stated in your order confirmation.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned or exchanged, including custom products, special orders, personalized items, gift cards, and final sale items.

Final sale items and gift cards are not eligible for return or exchange, except where required by applicable law or if the item is confirmed to be incorrect due to our error.

Items that have been worn, washed, altered, damaged, stained, scented, or are missing original tags or packaging are not eligible for return or exchange.

Please contact us at misstt@misstt.com if you have questions about your specific item.

Exchanges

We accept exchanges within 30 days after delivery, provided the item meets the return and exchange eligibility requirements.

Customers are responsible for arranging and paying for shipping costs for exchanges unless the exchange is due to our confirmed error, such as sending the wrong item or sending a size different from the size stated in your order confirmation.

MISSTT does not provide prepaid return shipping labels for exchanges.

The fastest way to ensure you get the item you want is to return the original item first, and once the return is accepted, place a separate order for the new item.

European Union Customers

For eligible orders shipped to the European Union, customers may have statutory withdrawal rights under applicable consumer laws. Our 30-day return period does not limit any mandatory consumer rights.

Unless the return is caused by our confirmed error, customers are responsible for arranging and paying for return shipping, where permitted by applicable law.

MISSTT does not provide prepaid return shipping labels.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Original shipping costs, if any, are non-refundable, except where required by applicable law or where the return is due to our confirmed error, such as sending the wrong item or sending a size different from the size stated in your order confirmation.

If more than 15 business days have passed since we approved your refund, please contact us at misstt@misstt.com.